The Trust and Safety Officer The trend towards doing business online and the need to address the safety and security issues this brings has led to the introduction of a role that until recently was behind the scenes: the trust & safety officer. This individual is typically assigned with helping to design and implement policies…
This is the complete guide to content moderation. In this guide, you’ll learn: Part 1 The basics and benefits of user-generated content Part 2 The risks of UGC and how content moderation can help Part 3 Content moderation methods: Human-based, AI-based, and more Part 4 How to choose a moderation partner Ready to discover how content moderation can…
By keeping people indoors, the COVID-19 pandemic has sent businesses rushing back to the drawing board, especially regarding how they reach their customers. A sharp decline in shopping at physical retail spaces correlated with a surge in online shopping has created an opportunity for industries that have typically seen lower online engagement from their customers….
All new online communities, from dating apps to gaming to social networks, are tasked with creating and maintaining comprehensive community guidelines. You have a responsibility to not only to keep users safe, but to make sure you are clear about the rules, so when you take content down it’s justified and easily explainable. Creating your community guidelines from…
Having been in the Content Moderation space for over 14 years, we are always interested in the unique approaches companies take towards the often complicated and nuanced art of UGC moderation, carefully balancing between keeping their site safe and allowing their community to openly share their content and views. While we advocate for an efficient…
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