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Case Study: ForeVR + WebPurify

July 16, 2024 | Content Moderation Case Studies

As the metaverse continues to expand, forward-thinking game developers realize how intrinsic content moderation is to this burgeoning world’s success – here’s how ForeVR Games is at the forefront of metaverse moderation, and staying there by working with WebPurify.

Click here to download the full, in-depth case study and find out how ForeVR Games and WebPurify are making metaverse moderation history.

Synopsis

Background

ForeVR, a leading developer of immersive VR games, aims to create social and engaging experiences for players on platforms like Oculus Quest. Known for titles such as ForeVR Bowl and ForeVR Darts, the company is dedicated to making VR accessible and enjoyable for everyone, ensuring a safe and positive environment for its community.

The Challenge

ForeVR faced multiple challenges in maintaining a safe VR environment, including 24/7 moderation, protecting against ‘physical’ metaverse abuse, leveraging moderators to report on UX and product issues, detecting nuanced verbal abuse involving tone or sarcasm, and providing specialized mental health support for metaverse moderators.

The Solution

ForeVR partnered with WebPurify to implement a comprehensive moderation solution, combining AI and human moderators to monitor and manage player interactions. WebPurify’s team, trained on ForeVR’s community guidelines, provided 24/7 moderation, bespoke training, and VR-specific mental health support to ensure a safe and enjoyable gaming experience.

The Results

The partnership with WebPurify significantly reduced reports of uncomfortable experiences, enhanced user safety, and improved overall player satisfaction. ForeVR’s games were recognized on Meta’s ‘Best Family Friendly’ lists, reflecting the positive impact of robust moderation on user retention and community health.

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